Transferring a Call
During a call, you can also transfer the call using the device’s physical Transfer button:
|
●
|
Short press – opens a dialog to select a contact to transfer the call immediately. |
|
●
|
Long press – opens a dialog to select a contact for consultation before completing the transfer. |
See for a video clip demonstrating how to use the call transfer feature while checking with the intended recipient that they want to take the call. The principle is similar across AudioCodes Teams phones.
See for a video clip demonstrating how to immediately transfer a call without verifying with the intended recipient that they want to take the call. The principle is similar across AudioCodes Teams phones.
|
➢
|
To transfer a call received for another person: |
|
1.
|
When the incoming call arrives, choose whether to transfer it immediately or not; you can transfer it directly right away, or you can decide to consult the intended recipient of the call to verify that they want to receive it. |
|
2.
|
To consult the intended recipient, select Consult first and search for the contact you want to transfer the call to. While you consult with the intended recipient about whether they want to take the incoming call, the caller will hear hold music and will not be a party to your discussion. |
|
3.
|
If the recipient decides to take the call, click the phone icon on the top-right of the screen and then confirm the transfer; the call is then transferred smoothly to the intended recipient. |